FAQ
What are e-cigarettes?
Nicotine delivery devices that deliver nicotine and are designed for adult smokers looking for an alternative to move away from traditional cigarettes.
Where can I find Lou Square?
Long story short..all over! We want to always be around the corner! We are currently expanding to achieve that. You can check where your nearest Lou Square store is on this website!
If you are more an e-commerce type, you can buy online or become part of our subscription program to enjoy the many benefits we offer (psst.. it's completely free).
What does the subscription look like?
We think "cancel anytime" and "regular promotions" are a must these days. So we went a step further and included free shipping on all orders plus no monthly fee, subscription fee, fi fai fo fee, etc... just not fees at all!
Can I return a product?
All purchases are final. If there is a problem with your vape please contact us at hi@lousquare.com
How old do I need to be to buy at Lou Square?
We take underage vaping very seriously and are completely against it. Every Lou Square customer needs to be 21 years of age or older to purchase a product at any of our physical locations or online.
What brands do you offer?
We offer every major brand in the market. We only sell premium brands because we love to have our customers happy. That is what we are in for.
Do you offer discounts?
We have special promotions and offers for all of our Lou Square customers all the time, sign up to our newsletter to access these special perks and to start receiving all the benefits we have for you.
Can I pay with my phone?
We want to make it easy for you. We accept every major card and digital wallets.
How can I know my kids are not buying from Lou Square?
We take underage vaping very seriously and are completely against it. We have several control locks that work with AI to rigorously verify each user in both physical and online stores to prevent a purchase from someone under 21 years of age. Our system simply can't sell to a minor.
Is it hard to buy at a Lou Square Store?
We can't be prouder to say it can't get easier. You will experience no human interaction and no more waiting in line. It usually takes our customers around 40 seconds all together to purchase a vape in one of our Lou Square stores.
How long does it take to get my vape?
We will always ship nationwide with the fastest available option and most of the time with no cost, it can even be the next day, free shipping on some orders (depending how many products). For our instant delivery (that we will be launching soon in Miami) it won't take more than an hour. We will be in more cities soon!
Do your prices change from the vending machines to the online website?
No, we have the best prices on the market on both Lou Square stores and online.
Can I recycle my vape?
We are working really hard to bring a recycling option to every vaper in every town. We will keep our community posted regarding this matter.
Do you have an app?
Not at the moment. But our mobile version works incredibly great!
Is vaping legal?
Completely for 21 and over. We only offer premium brands. Remember to only buy from certified retailers.
How do I get started?
Just sign up at lousqure.com and you can buy everything from our website. You don't need to be a customer to use our Lou Square Stores but we highly recommend it so you can enjoy all the benefits of being a Lou Square user.
At what time do you open?
Our Lou Square Stores have different hours of operations, please go to "find us" to see operation hours for each location.
I can't open my account or can't get verified.
If you are having any problems with your account, please contact us at hi@lousquare.com and we will get right on it.
I want to download a Lou Square Wallet Pass.
Easily download it from our website on the Loyalty Rewards page and enhance your shopping experience. Remember, for a seamless process, use a single email address to avoid any order cancellation.
How fast can I get my order?
We always use the fastest and most reliable partners in order to get your order delivered as soon as possible. It could be as soon as the next day and no more than 3 days after you place your order.
